I hope this letter finds you happy, healthy, and enjoying the fun and excitement of Autumn and the upcoming holiday season.
I’m writing to you, our customers, to acknowledge the recent challenges with our website, which I know has likely been a frustration to you. Trust us, it’s been a frustration to us, too! We’ve been working very hard to get back to the high-quality customer experience you’d expect from us. We are deeply disappointed by the circumstances that led to the problems that we have been experiencing, and are committed every day to making it better.
We hope you’ve been seeing some improvements over these last few weeks and that it will meet your exacting standards again soon. We know we are not quite there yet and are still experiencing issues that must be resolved, but we continue to work to make the improvements we all want to see.We welcome your feedback so that we can continue to work on the things that have the greatest importance to you. Please share your thoughts at webfeedback@walthers.com – tell us how we’re doing and if we’re getting close to being that great www.walthers.com experience you had grown to know and love. We are committed to getting there as soon as we can so that we might earn back your trust. In the meantime, thanks for your patience and please know we are here to take your call at 1-800-4-TRAINS.
As we head into our 90th Anniversary year, we remain proud to serve you and grateful for your support. Please know that we take the business of your hobby fun very seriously, and we are striving to be better for you every day, whatever comes our way.
We hope you have a wonderful holiday and modeling season ahead. Thanks for being part of our community – we appreciate you greatly.
Stacey
and your friends at Walthers
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