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Monday, November 8, 2021

Digitrax Holiday Closing Announced

MERRY CHRISTMAS AND HAPPY NEW YEAR

DIGITRAX WILL BE CLOSED 12/24/2021 @5PM CST

WILL RE-OPEN 1/3/2022 8AM CST FOR CHRISTMAS AND NEWS YEARS HOLIDAYS


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Saturday, November 6, 2021

Thanks To Atlas For Parts Help

The author recently purchased a Hooker Chemical 3 bay hopper at an estate sale to complement his sizable collection of Hooker tank cars. The problem was it was missing one truck but that should be easy to fix, right? Wrong! This older car used the plastic pin to hold the truck to the body. This was the way Atlas did rolling stock in the past.

Not having a parts diagram (estate sale, remember?) that was the first thing needed. The first place to look was HOSeeker.net under Atlas. This is a locomotive heavy site so no luck there. Next was the Atlas parts diagram site. There was a center flow hopper listed there but it was a newer type that used screws for the trucks. 

Last chance, the specific hopper was located on the Atlas archive site under 3 and 6 bay cylindrical hoppers. Searching here the author found the specific car with road number 32035. Again no luck with a diagram but the car was in the August 2006 run. This was a big help!

So left with no other option Atlas Parts was called. After describing what was needed and the date of the car run to the person on the other end. He said "That's an old car. We have some parts...let me look." No joy!! Rather than saying "sorry, see ya" however, he transferred me to the parts manager. He said they did not have parts for that old a car BUT, he did have a part that may work as a replacement. He mailed 2 of the pins to the author and THEY WORKED! I called him back and told them they worked and I would like to order more of them as spares. I was able to buy 12 of the pins for $1.75. See Fig 1. Such a deal!

Fig 1. Atlas Hopper Truck Pins

 Part # 115050            Price $1.75

Thank you, Atlas for doling out some customer service. It's getting more difficult every day to find that.


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Thursday, November 4, 2021

A Message From Walthers President, Stacey Walthers Naffah

I hope this letter finds you happy, healthy, and enjoying the fun and excitement of Autumn and the upcoming holiday season.

I’m writing to you, our customers, to acknowledge the recent challenges with our website, which I know has likely been a frustration to you. Trust us, it’s been a frustration to us, too! We’ve been working very hard to get back to the high-quality customer experience you’d expect from us. We are deeply disappointed by the circumstances that led to the problems that we have been experiencing, and are committed every day to making it better.

We hope you’ve been seeing some improvements over these last few weeks and that it will meet your exacting standards again soon. We know we are not quite there yet and are still experiencing issues that must be resolved, but we continue to work to make the improvements we all want to see.

We welcome your feedback so that we can continue to work on the things that have the greatest importance to you. Please share your thoughts at webfeedback@walthers.com – tell us how we’re doing and if we’re getting close to being that great www.walthers.com experience you had grown to know and love. We are committed to getting there as soon as we can so that we might earn back your trust. In the meantime, thanks for your patience and please know we are here to take your call at 1-800-4-TRAINS.

As we head into our 90th Anniversary year, we remain proud to serve you and grateful for your support. Please know that we take the business of your hobby fun very seriously, and we are striving to be better for you every day, whatever comes our way.

We hope you have a wonderful holiday and modeling season ahead. Thanks for being part of our community – we appreciate you greatly.

Stacey

and your friends at Walthers


If you have an idea for a blog post here, let me know. If I can comment on it, I will or I'll see if someone else can and post it.