An Open Letter to the Model Railroad Community From Atlas Model Railroads

Dear Model Railroaders,

All of us here at Atlas Model Railroad Company hope that you and your families are doing well during these challenging times in dealing with the coronavirus. The health and safety of our customers and employees are of the utmost concern to us. We are following federal and state health guidelines and are monitoring the nationwide situation on an ongoing basis to keep abreast of the situation.

For the time being we remain busy shipping the latest products to our authorized distributors and dealers (find one near you with our Dealer Locator) and are working with consumers on a daily basis to answer your questions and provide whatever services are needed. Atlas has temporarily suspended walk-in repairs, pick-ups and all visitors as of this week. If you need assistance, please call 908-687-0880 for a customer service representative (9-5 M-F). Please see both our recently published Spring 2020 Arrivals and Spring 2020 All Scales Monthly Catalogs for all the latest announced and arriving products.

Atlas is committed to maintaining best business practices throughout our entire global supply chain. While there were initial production delays, we are slowly returning to full manufacturing capacity. Atlas is currently testing the ability of our Hillside NJ headquarters to allow our customer service, research and development, marketing, sales and administration staff to work remotely. If required to close the building for a length of time, Atlas will be able to continue these important basic operations so that business will continue as usual.

Atlas remains engaged, and is optimistic in the long run that the United States will come out of this crisis stronger and more resilient than ever. In the meantime, we should all follow guidance provided by leaders and do our best to stay both physically and mentally active. The long term history of model railroaders in the United States assures me that continued participation by community members, in whatever way possible, will be highly beneficial in achieving this goal.

Sincerely,

Tom Haedrich,
Executive Chairman
Atlas Model Railroad Co., Inc.

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